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What is Home Care?
 Home Care Essentials
 Frequently Asked Questions
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Frequently Asked Questions

1. What’s special about Reliable Community Care?
In addition to being licensed by the New York State Department of Health and accredited by the Joint Commission, what really sets Reliable Community Care apart is our dedication to our patients. You may have noticed our tagline: “We know every patient by name”. It’s no gimmick. We actually do know our patients and our caregivers by name.

2. What is the difference between a home health aide and senior companion?
The difference between these caregivers is based on guidelines set by the New York State Department of Health. In general, senior companions provide personal care and light housekeeping for more independent individuals. Home health aides have completed additional training to provide more skilled care.

Our Service Area
Manhattan
Bronx
Brooklyn
Queens
Staten Island


Our Languages
English
Spanish
Russian
Chinese
Polish
Plus other languages

3. How will my home health aide or caregiver be selected?
When you contact Reliable Community Care, you will speak with one of our knowledgeable staff members about our services and how to best meet your needs or the needs of your loved one. At that time, you will have an opportunity to discuss the types of assistance we provide, hours and days that meet your needs, and any preferences you might have regarding your caregiver. You will also have an opportunity to discuss this with your nurse during your initial nursing visit. We have both male and female caregivers who speak a variety of languages. We make every effort to assist you in finding the right aide for you.

4. How can I introduce the topic of home care to my parents?
Speaking with a loved one about receiving assistance at home can be difficult. You might begin by asking questions about how your parents are managing daily household tasks and personal care. The goal is help your parents recognize their own need for assistance. Once it is clear that assistance is needed in order to remain safely and comfortably at home, it’s a good idea to remain involved and supportive. Our Coordinators, Patient Advocate, and Nurse are available to hear your concerns and help you support your parents. Give us a call, and we will work with you and your parents to ensure that the transition to home care is as smooth as possible.

5. How do I get started?
There are many ways to get in touch with us. You can call us at 212-587-1400 and ask to speak with our Patient Advocate about our home care services. You can also fill out our form online and we will contact you.

For more information about our home care services call us today at 212.587.1400.

   160 Broadway, 16th Floor NY, NY 10038 | 212.587.1400


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